Mailing Address:
3727 W. Magnolia Blvd.
Suite #737
Burbank, CA 91505
Here at gneeds, our customers mean the world to us! We would be happy to help you with all your questions or concerns or to hear what you love about our products.
We are always quick to respond to your e-mails. If you don’t hear from us right away, don’t fret! Your inquiries are most important to us… we might just be busy creating new and exciting pieces.
We also understand that you may have something very special and exclusive in mind. We can help you in many ways, from unique ideas and products to custom designs or personalization. Just ask us!
We look forward to working with you. Please let us know how we can be of service.
International Orders
We currently ship within the United States only.
If delivery of a package is refused, rejected, or returned for delivery failure, we reserve the right to charge your credit card for both outbound and inbound shipping charges through Paypal.
Return Policy
If you are not completely satisfied with your purchase from gneeds, we will happily accept a return for store credit or exchange only.
No returns, exchanges, or store credit after 30 days from our ship date.
Items must be returned to gneeds in new, unused condition, be in original packaging, and with all tags attached.
Customized corporate items are nonrefundable.
Sale merchandise may only be returned for store credit or exchanged for other merchandise.
When returning an item to our store, please include the original copy of your sales receipt. If you do not, we will be unable to process your exchange or credit.
Returns should be sent to:
gneeds
Attn: Returns Department
3727 W. Magnolia Blvd. #737
Burbank, CA 91505
Credit or shipments will be processed within 14 days after item is received. You will receive a notification by email to the email address on file at the time the credit or exchange is processed.
Please note that you should always insure your package and get a tracking number before returning items. We recommend using UPS to ship your items back to us.
Sales Tax
Sales Tax will be charged only within California. If your shipment is going outside of California, we will not charge sales tax. gneeds
charges 9.75% sales tax for orders shipped within the state of California.
Shipping
We ship within the continental United States, via UPS or USPS.
Special Offers
gneeds will occasionally offer special promotional discounts and offers. To take advantage of special offers, discount codes must be entered during the check-out process. If the code is not entered, the discount will not be applied. Discounts cannot be applied after the order is placed.
Security and Privacy
We value your privacy! All info submitted to gneeds is kept confidential. No personal information is shared, sold or distributed. For more information about our privacy terms, see our detailed privacy policy here.
Fraud
At gneeds, we check all orders very carefully and do not ship orders until payment is cleared or authorized. We require all orders are shipped to the same address as that associated with the credit card, unless otherwise specified for gifts. We also impose additional methods to prevent fraud with the latest technology available associated with online shopping. In addition, when you place an order your IP address, date, and time is collected. See our Privacy Policy for more details.